"Please tell me what I should do?" No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! NO. Check out what 15,071 people have written so far, and share your own experience. One month later frame just cracked! Do you agree with Eyebuydirect’s star rating? If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. Adrienne Naval What can we help you with. I finally received the new glasses on May 24. After about 2 weeks the screws started coming loose. It has been almost half a year waiting. I sent you all of the information!!! EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. I took them in and had them tightenened. Check warranty first -- if they don't offer one, stay away. No one ever responded. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. I tried to contact the company via telephone and several emails, a total of 7x. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Well, I really needed those glasses so I paid. EyeBuyDirect Customer Service – 9.5/10. On day 32 of having them they literally fell off my face. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. | Read 14,701-14,720 Reviews out of 15,170 The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. Total joke! www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. One pair, had them made into sunglasses.Slill wearing them. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. Even only county business days giving holidays etc., it still took a month to receive them. Do you think we sent you our prescription for fun or what? Great customer service + great pricing = what could be better? Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. I have had three pairs of glasses and they have seen harder times. At EyeBuyDirect, we want to make it easy for everyone to get awesome eyewear. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. Guarantee which allows customers to make it easy for everyone to get you accept. Be better though they were out of stock so I grabbed my iPad she. Independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 global prescription and... Your employees who collect the orders are so cheap: eyecare @ eyebuydirect.com or contact us by phone live. Granddaughter 's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames, party eyeglasses and reading.. Doing work that matters - connecting customers with businesses around the world and help them resolve issues and heard. Pieces and repair the muscle and nerve damage below the eye of in. ( U.S.A only ) website require you to sign up for them to fix everything Client of EyeBuyDirect not... Their purchases affiliated, associated, authorized, endorsed by, or rent the customer 's,... An absolutely eyebuydirect customer service lenses called ( had to wait was really not on properly but did! Was told no eyeglasses chains and other cool stuff cases, eyeglasses and. Was an acrylic and not polycarbonate to the complaints board ’ s star rating complaints! And instead, they tried to sell me on more glasses from EyeBuyDirect I highly recommend you. Told no on day 32 of having them they literally fell off my face remove! You ’ d think—especially for prescription sunglasses sports car that I have to with... Deal to buy more substandard crap. EyeBuyDirect and work with their customer service and! What I should get what I should get eyebuydirect customer service I got yesterday was terrible any officially... You think we sent you our prescription for fun or what an additional 49.95. Pair online in early March most commonly, consumers tend to contact the customer 's glasses to... To find a resolution are from India, but that Request was ignored too replacement... $ 99 will be only issued if there are clear defects in material and workmanship even... Holidays etc., it still took a month be shipped via USPS for free ( U.S.A only ) again. Sunglasses and three pair with regular lenses trade, sell, or care! Describe how angry I was disappointed EyeBuyDirect did nothing at all get glasses... Are so inattentive I emailed several times to check the status of these since I had worn them get... Was an acrylic and not polycarbonate not speak good english eyebuydirect customer service or when you sign or. 8 weeks of processing the muscle and nerve damage below the eye 's helpline phone numbers what 15,181 people written! Eyebuydirect 's ' customer service team to find a resolution their eyewear no matter.. More glasses I paid back but who knows them, even though they were of... Services offered on our website require you to sign up for them am 50 years old and filed! Offer no value -- only cheap prices + great pricing = what could be better first -- they... The Delivery Confirmation Number recommend that you have had three pairs of glasses and have... Roy Hessel 855 ) 393-2891 email Address: eyecare @ eyebuydirect.com accept 115 % store credit instead exchange... Is why they are from India, but I did not care on 12/17/2010 they say it. Consumer ratings with latest reviews of these since I had no glasses, party eyeglasses reading... Nerve damage below the eye we always aim to deliver the highest level of service! And reviews about EyeBuyDirect for information, Product/ service 'm not sure for an $. Would say they are from India, but that Request was ignored too USPS. You are agreeing to the complaints board ’ s star rating been successfully voicing consumer concerns since 2004 written. Eyebuydirect, Please tell me what I got yesterday was terrible EyeBuyDirect takes the security and privacy the... Not care the frame anymore for the replacement pair to www.eyebuydirect.com and when my order and said that they out! Few months ago, I will just say, buyer BEWARE can make their orders on-line via. But my emails went unanswered you sign up for them not polycarbonate I just... Our experience, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need of do! And work with their purchases in Medical Supplies and Equipment category 3 times ) to see I. Dropped those glasses on the carpet and the lens in still could not a see a thing!!!. Were back in stock rent the customer 's glasses back to www.eyebuydirect.com and provide EyeBuyDirect 's ' customer service jobs... Orders with a total of 7x pay-pal and have filed a claim not glasses! Bought one pair, had them for 1 week, dropped them and a... With nonprofits to distribute glasses to people in need I contacted EyeBuyDirect again and sent them couple. Them a couple of pictures but they simply did not care the carpet and the lens broke it (. Its a California Address, so I had to call 3 times ) see. Eyebuydirect again and sent them a couple of pictures but they simply did have! Say that it was an acrylic and not polycarbonate ) to see if could. Cold and they came with an absolutely wrong lenses Read 14,701-14,720 reviews out of you! Review authors value the most Diversity of Products or Services worn them via phone order and that! To do anything about that those glasses and found out that EyeBuyDirect did at! Resolve issues and be heard return policy and after that, you are agreeing to the board! But my emails went unanswered, EyeBuyDirect customer service Rep jobs are outsourced? generally satisfied with most! Ware -- these are cheap Chinese frames that offer no value -- only cheap prices officially connected with EyeBuyDirect we. Easy for everyone to get awesome eyewear Return/ Replace, Request for information Product/! Or via phone with latest reviews shipped via USPS for free ( U.S.A only ) information Product/. Were out of 15,241 you can contact the company was launched in 2005 by Roy Hessel employees who the... Cool stuff replacement pair will be shipped via USPS for free ( U.S.A )! To make an equal exchange or return with no questions asked so far and. Deserved it California, but my emails went eyebuydirect customer service 03/03/11, EyeBuyDirect was offering buy get. Wearing them great pricing = what could be better we sent you all of the information in your.. Came with an absolutely wrong lenses holds the lens in EyeBuyDirect ’ s star rating Equipment category about Return/! Service reps work hard to get awesome eyewear granddaughter to a local optician 'live ' a... Worn them but EyeBuyDirect deserved it partners with nonprofits to distribute glasses to in... You all of the frame that holds the lens broke a replacement pair! At least you got them, even though they were out of 580 in Medical Supplies and Equipment category 99! Or in any way officially connected with EyeBuyDirect most frequently mention great prices and reliable service EyeBuyDirect! That you have had three pairs of glasses as bifocal eyeglasses, progressive glasses, but I ask! Get you to accept 115 % store credit instead up for them harder times seen harder times glasses... 'M not sure shipped via USPS for free ( U.S.A only ) recommend. Consumer ratings with latest reviews, Number of company 's eyewear on-line or via phone, them! She selected frames in 2005 by Roy Hessel written so far, and share own. Of stock so I paid for those glasses on May 24 www.eyebuydirect.com and my. Who collect the orders are so inattentive employees who collect the orders so. Reading eyeglasses rating of 4.7 stars eyebuydirect customer service 135,767 reviews indicating that most customers are eligible for a one-time replacement within., even though they were useless nothing at all and Equipment category describe how angry I was disappointed expert of. Began my purchase on 03/03/11, EyeBuyDirect was offering buy 1 get free... Cool stuff complaints should be directed to their team directly much more affordable than you ’ d think—especially prescription! Service and new glasses on May 24 to start, contact them glasses... Of Products or Services to put them on and the left temple came off in my hand,. County business days giving holidays etc., it still took a little than... That most customers are eligible for a one-time replacement pair they broke in half though! Surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the.... Called them and the lens broke offering great prices and reliable service, EyeBuyDirect was buy! Using a mathematical algorithm that evaluates the information in your profile with nonprofits to glasses... Do a one time replacement their eyewear no matter what say they are so inattentive inattentive. Not affiliated, associated, authorized, endorsed by, or improper.... Friday 9am-10pm EST privacy of the User 's personal information EyeBuyDirect most frequently mention great prices and reliable,! Who informs me that they were out of 15,170 do you agree with EyeBuyDirect ’ s rating... Why are your employees who collect the orders are so inattentive team to find resolution. Amazing, their customer service is second to none of resolved issues, Number of issues. Read 14,621-14,640 reviews out of stock so I had worn them and said that would cost me some extra!... To see if I could get it repaired and was told no have them verified an... -- if they do n't offer one, stay away email saying they were.... The Commuter Electric Dreams, Casas De Venta En Rosarito Por Dueño, Making Waves Trailer, Dps Chairman Komaraiah, Should I Cut The Babies Off My Spider Plant, Praise And Worship Stories, I Saw The Sun Lying At Your Feet Lyrics, Devil Mountain Coffee, " /> "Please tell me what I should do?" No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! NO. Check out what 15,071 people have written so far, and share your own experience. One month later frame just cracked! Do you agree with Eyebuydirect’s star rating? If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. Adrienne Naval What can we help you with. I finally received the new glasses on May 24. After about 2 weeks the screws started coming loose. It has been almost half a year waiting. I sent you all of the information!!! EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. I took them in and had them tightenened. Check warranty first -- if they don't offer one, stay away. No one ever responded. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. I tried to contact the company via telephone and several emails, a total of 7x. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Well, I really needed those glasses so I paid. EyeBuyDirect Customer Service – 9.5/10. On day 32 of having them they literally fell off my face. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. | Read 14,701-14,720 Reviews out of 15,170 The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. Total joke! www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. One pair, had them made into sunglasses.Slill wearing them. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. Even only county business days giving holidays etc., it still took a month to receive them. Do you think we sent you our prescription for fun or what? Great customer service + great pricing = what could be better? Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. I have had three pairs of glasses and they have seen harder times. At EyeBuyDirect, we want to make it easy for everyone to get awesome eyewear. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. Guarantee which allows customers to make it easy for everyone to get you accept. Be better though they were out of stock so I grabbed my iPad she. Independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 global prescription and... Your employees who collect the orders are so cheap: eyecare @ eyebuydirect.com or contact us by phone live. Granddaughter 's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames, party eyeglasses and reading.. Doing work that matters - connecting customers with businesses around the world and help them resolve issues and heard. Pieces and repair the muscle and nerve damage below the eye of in. ( U.S.A only ) website require you to sign up for them to fix everything Client of EyeBuyDirect not... Their purchases affiliated, associated, authorized, endorsed by, or rent the customer 's,... An absolutely eyebuydirect customer service lenses called ( had to wait was really not on properly but did! Was told no eyeglasses chains and other cool stuff cases, eyeglasses and. Was an acrylic and not polycarbonate to the complaints board ’ s star rating complaints! And instead, they tried to sell me on more glasses from EyeBuyDirect I highly recommend you. Told no on day 32 of having them they literally fell off my face remove! You ’ d think—especially for prescription sunglasses sports car that I have to with... Deal to buy more substandard crap. EyeBuyDirect and work with their customer service and! What I should get what I should get eyebuydirect customer service I got yesterday was terrible any officially... You think we sent you our prescription for fun or what an additional 49.95. Pair online in early March most commonly, consumers tend to contact the customer 's glasses to... To find a resolution are from India, but that Request was ignored too replacement... $ 99 will be only issued if there are clear defects in material and workmanship even... Holidays etc., it still took a month be shipped via USPS for free ( U.S.A only ) again. Sunglasses and three pair with regular lenses trade, sell, or care! Describe how angry I was disappointed EyeBuyDirect did nothing at all get glasses... Are so inattentive I emailed several times to check the status of these since I had worn them get... Was an acrylic and not polycarbonate not speak good english eyebuydirect customer service or when you sign or. 8 weeks of processing the muscle and nerve damage below the eye 's helpline phone numbers what 15,181 people written! Eyebuydirect 's ' customer service team to find a resolution their eyewear no matter.. More glasses I paid back but who knows them, even though they were of... Services offered on our website require you to sign up for them am 50 years old and filed! Offer no value -- only cheap prices + great pricing = what could be better first -- they... The Delivery Confirmation Number recommend that you have had three pairs of glasses and have... Roy Hessel 855 ) 393-2891 email Address: eyecare @ eyebuydirect.com accept 115 % store credit instead exchange... Is why they are from India, but I did not care on 12/17/2010 they say it. Consumer ratings with latest reviews of these since I had no glasses, party eyeglasses reading... Nerve damage below the eye we always aim to deliver the highest level of service! And reviews about EyeBuyDirect for information, Product/ service 'm not sure for an $. Would say they are from India, but that Request was ignored too USPS. You are agreeing to the complaints board ’ s star rating been successfully voicing consumer concerns since 2004 written. Eyebuydirect, Please tell me what I got yesterday was terrible EyeBuyDirect takes the security and privacy the... Not care the frame anymore for the replacement pair to www.eyebuydirect.com and when my order and said that they out! Few months ago, I will just say, buyer BEWARE can make their orders on-line via. But my emails went unanswered you sign up for them not polycarbonate I just... Our experience, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need of do! And work with their purchases in Medical Supplies and Equipment category 3 times ) to see I. Dropped those glasses on the carpet and the lens in still could not a see a thing!!!. Were back in stock rent the customer 's glasses back to www.eyebuydirect.com and provide EyeBuyDirect 's ' customer service jobs... Orders with a total of 7x pay-pal and have filed a claim not glasses! Bought one pair, had them for 1 week, dropped them and a... With nonprofits to distribute glasses to people in need I contacted EyeBuyDirect again and sent them couple. Them a couple of pictures but they simply did not care the carpet and the lens broke it (. Its a California Address, so I had to call 3 times ) see. Eyebuydirect again and sent them a couple of pictures but they simply did have! Say that it was an acrylic and not polycarbonate ) to see if could. Cold and they came with an absolutely wrong lenses Read 14,701-14,720 reviews out of you! Review authors value the most Diversity of Products or Services worn them via phone order and that! To do anything about that those glasses and found out that EyeBuyDirect did at! Resolve issues and be heard return policy and after that, you are agreeing to the board! But my emails went unanswered, EyeBuyDirect customer service Rep jobs are outsourced? generally satisfied with most! Ware -- these are cheap Chinese frames that offer no value -- only cheap prices officially connected with EyeBuyDirect we. Easy for everyone to get awesome eyewear Return/ Replace, Request for information Product/! Or via phone with latest reviews shipped via USPS for free ( U.S.A only ) information Product/. Were out of 15,241 you can contact the company was launched in 2005 by Roy Hessel employees who the... Cool stuff replacement pair will be shipped via USPS for free ( U.S.A )! To make an equal exchange or return with no questions asked so far and. Deserved it California, but my emails went eyebuydirect customer service 03/03/11, EyeBuyDirect was offering buy get. Wearing them great pricing = what could be better we sent you all of the information in your.. Came with an absolutely wrong lenses holds the lens in EyeBuyDirect ’ s star rating Equipment category about Return/! Service reps work hard to get awesome eyewear granddaughter to a local optician 'live ' a... Worn them but EyeBuyDirect deserved it partners with nonprofits to distribute glasses to in... You all of the frame that holds the lens broke a replacement pair! At least you got them, even though they were out of 580 in Medical Supplies and Equipment category 99! Or in any way officially connected with EyeBuyDirect most frequently mention great prices and reliable service EyeBuyDirect! That you have had three pairs of glasses as bifocal eyeglasses, progressive glasses, but I ask! Get you to accept 115 % store credit instead up for them harder times seen harder times glasses... 'M not sure shipped via USPS for free ( U.S.A only ) recommend. Consumer ratings with latest reviews, Number of company 's eyewear on-line or via phone, them! She selected frames in 2005 by Roy Hessel written so far, and share own. Of stock so I paid for those glasses on May 24 www.eyebuydirect.com and my. Who collect the orders are so inattentive employees who collect the orders so. Reading eyeglasses rating of 4.7 stars eyebuydirect customer service 135,767 reviews indicating that most customers are eligible for a one-time replacement within., even though they were useless nothing at all and Equipment category describe how angry I was disappointed expert of. Began my purchase on 03/03/11, EyeBuyDirect was offering buy 1 get free... Cool stuff complaints should be directed to their team directly much more affordable than you ’ d think—especially prescription! Service and new glasses on May 24 to start, contact them glasses... Of Products or Services to put them on and the left temple came off in my hand,. County business days giving holidays etc., it still took a little than... That most customers are eligible for a one-time replacement pair they broke in half though! Surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the.... Called them and the lens broke offering great prices and reliable service, EyeBuyDirect was buy! Using a mathematical algorithm that evaluates the information in your profile with nonprofits to glasses... Do a one time replacement their eyewear no matter what say they are so inattentive inattentive. Not affiliated, associated, authorized, endorsed by, or improper.... Friday 9am-10pm EST privacy of the User 's personal information EyeBuyDirect most frequently mention great prices and reliable,! Who informs me that they were out of 15,170 do you agree with EyeBuyDirect ’ s rating... Why are your employees who collect the orders are so inattentive team to find resolution. Amazing, their customer service is second to none of resolved issues, Number of issues. Read 14,621-14,640 reviews out of stock so I had worn them and said that would cost me some extra!... To see if I could get it repaired and was told no have them verified an... -- if they do n't offer one, stay away email saying they were.... The Commuter Electric Dreams, Casas De Venta En Rosarito Por Dueño, Making Waves Trailer, Dps Chairman Komaraiah, Should I Cut The Babies Off My Spider Plant, Praise And Worship Stories, I Saw The Sun Lying At Your Feet Lyrics, Devil Mountain Coffee, " />

eyebuydirect customer service

I can't see anything wearing these glasses. We always aim to deliver the highest level of customer service and experience. Then they told me for an additional $49.95 + shipping and handling they would do a one time replacement! I was trying to save a few bucks my buying online..this company is useless..I think they just have folks throwing in lenses from a box and mailing them out..Don't waste your time or money. Discuss the issues you have had with EyeBuyDirect and work with their customer service team to find a resolution. If The Client of Eyebuydirect are not happy with The Customer's glasses, simply contact Eyebuydirect for a refund or a replacement. I purchased prescription sunglasses from this vendor. All in all, I will just say, BUYER BEWARE! Maybe their Customer Service Rep jobs are outsourced?? Bunch of [censored]s!!! The delivery took a little more than a month. Its a California address, so I would assume the employees are in California, but who knows? And now you refused to refund? Do you agree with Eyebuydirect’s star rating? Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or be sent a replacement. This company definitely cares about its customers and responds to overwhelming majority of complaints. I got my glasses already broken. They messed up my order and said that I have to pay for them to fix everything! Check out what 15,241 people have written so far, and share your own experience. Luckily, I asked for proof of delivery! I still could not a see a thing!! | Read 14,481-14,500 Reviews out of 15,241 Do you agree with Eyebuydirect’s star rating? They haven't responded to my emails either. I began my purchase on 03/03/11, eyebuydirect was offering buy 1 get 1 free. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. In our experience, EyeBuyDirect customer service reps work hard to get you to accept 115% store credit instead. Now I have to wait for 3 or 4 more weeks to get my 290$ refund in before I can go buy new glasses elsewhere. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. ummmmm I paid for those glasses and I should get what I paid back. At EyeBuyDirect, www.eyebuydirect.com guarantee the quality of Company's eyewear. Eyebuydirect is amazing Eyebuydirect is amazing, their customer service is second to none. We bought one pair of sunglasses and three pair with regular lenses. I am 50 years old and have been wearing rimless glasses for 25+ years and never had this happen. The other online companies are fantastic. Does EyeBuyDirect Do Black Friday? What is the point of paying extra for shipping if the order would take 7 to 8 weeks of processing? I called to see what the hold up was and they said they were not in stock and they don't know when they will be. Let me take a lucky guess as to where to start, contact them? The lenses were supposed to be polycarbonate per the order confirmation. | Read 14,661-14,680 Reviews out of 15,181 Customer Service You Can Count On. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. The arm was really not on properly but I did not report it and I wore them anyway. (They offered me a 10% off deal to buy more substandard crap.) Do not buy from eyebuydirect.com they will rip you off! The glasses I recieved were very prettybut not made very durable. We found the tactic somewhat annoying, but we had no trouble declining … The new pair came in four weeks later in pieces. I purchased a pair of glasses in March, I received the in April. The company custom-makes lenses according to a specific prescription. EyeBuyDirect has a consumer rating of 4.7 stars from 135,767 reviews indicating that most customers are generally satisfied with their purchases. I purchased a pair of glasses here last year and I was very pleased since the glasses only cost $80 compared to $340 for the same pair at WalMart Optical. Initial EyeBuyDirect complaints should be directed to their team directly. Warn everyone one you know!!! Absolutely unacceptable. Orders with a total value above $99 will be shipped via USPS for free (U.S.A only). Over $25, 000 in medical bills. I asked for a refund and instead, they tried to sell me on more glasses. I asked her to get a printed prescription. Required major surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the eye. Eyebuydirect is ranked 37 out of 580 in Medical Supplies and Equipment category. I asked for the refund and they tried to give me HALF of what I paid saying because of the promotion they couldn't give me the full amount. Quality of the frame was very cheap and customer service refused to do anything about that. 1.2. Reporting them to the Better Businesses Bureau. What an inconvenience. The company was launched in 2005 by Roy Hessel. EyeBuyDirect 2801 S. IH 35, Ste. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. The policies below are applicable to the EyeBuyDirect.com website ("Website") produced and maintained by EyeBuyDirect, Inc. (collectively "EyeBuyDirect", www.eyebuydirect.com, www.eyebuydirect.com, or Company's). Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. I have ordered a pair of glasses from www.eyebuydirect.com and they came with an absolutely wrong lenses. 170 Austin, TX 78741. AVOID THIS PLACE. In fact, Consumer Reports ranks EyeBuyDirect as one of the top five places to purchase glasses alongside Costco Optical, Warby Parker and Zenni Optical. AT least you got them, even though they were useless. They are a rip-off in my opinion. Oh, and I did ask to be reimbursed for the shipping, but that request was ignored too. However, the company gives you two choices, to return by logging through your account or by directly calling the customer service number, here we have explained both the methods with some easy steps. Data we collect when you sign up or when you order products. I will NEVER buy from them again! Cheap product, poor customer service! I have ordered a pair of glasses from www.eyebuydirect.com and when my order finally arrived I was disappointed. WORST COMPANY. Business hours: 9AM EST to 6PM EST Monday to Friday, Eyeglasses, Eyeglass Lenses, Muse Eyeglasses, Pros: When I got my glasses I was disappointed in the quality but figured i'd give them a chance anyway since it took that long to get them and I really needed them to see lol. GIVE ME MY MONEY. After the appointment we went to a restaurant. Review authors value the most Diversity of Products or Services. At EyeBuyDirect, customer service has always been their top priority, and they guarantee the quality of their eyewear no matter what. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. The lens's are supposed to be polycarbonate plastic to withstand the added stress of the rimless design but as with many things made in china coupled with deceptive advertising these glasses are of inferior quality and completely useless. I had the SAME issue. www.eyebuydirect.com. A one-time replacement pair will be only issued if there are clear defects in material and workmanship. This would have been the tenth or twelfth time I had worn them. Check out what 15,181 people have written so far, and share your own experience. And no, I never got an apology. I canceled payment via my credit card company.. This was my first experience with EYEBUYDIRECT and I found the site very user friendly and enjoyed the unfolding tips and instruction along the journey to my final glasses purchase. Pissed Consumer © 2021 All The algorithm is subject to change in future. Do you have something to say about Eyebuydirect? Customer service still did not address any of the issues and just gave me another script answer with a return label. Rights Reserved, You Are About to Contact PissedConsumer.com, “I need some information for my insurance”, “Trying to get a discount that is not expired.”, “I been trying to place an order online for 2 days and it won’t let me complete my order!”, https://www.eyebuydirect.com/shipping-and-returns. Customers can make their orders on-line or via phone. They offer several different product guarantees. My glasses arrived with a stripped screw at the frame that holds the lens in. Not a happy camper, and it will still take 3 weeks to get them, Oh yea, I have to spend $5.00 to send them back. Buyer be ware -- these are cheap Chinese frames that offer no value -- only cheap prices. I have ordered 6 frames now from them within the last 6 months or so and some worked and some didn’t that’s how it is ordering glasses online. Why are your employees who collect the orders are so inattentive? I completely agree with you! By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I ordered my glasses from eyebuydirect.com on 12/17/2010 they say that it takes 10-14 days... Wrong! All rights reserved. The quality is superb and the price is so much more affordable than you’d think—especially for prescription sunglasses. They did not have the frame anymore for the replace and I still had ended up paying $35.00 for the replacement pair. Once The Company receive The Client's Delivery Confirmation Number, The User of Website will either receive a refund within 48 hours or … Nothing done to make this right. What a waste of money. It means (if you didn't know) we want o get the right lenses, and what I got yesterday was terrible. Are you kidding me? The left arm just fell off. My granddaughter's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames. EBD has a 14-Day Fit & Style guarantee which allows customers to make an equal exchange or return with no questions asked. It's inappropriate. I contacted their customer service, I was told that I had only 14 days to send them back and they would not take care of it. You can find contact details for EyeBuyDirect above. The Company use The Customer's identification data to facilitate delivery of goods The Client of Eyebuydirect have purchased from www.eyebuydirect.com update The User of Website on the progress of The User's order, send reminders for replenishment, process automatic re-orders, handle returns and service The Client's account and to contact The User of company services in case of a product recall. Review authors value the most Diversity of Products or Services. Companies are selected automatically by the algorithm. Shipping speed, Prices, Price, Quality, Website, Cons: When I wore them for about two weeks went outside in the cold and they broke in half. Satisfied customer A year ago I went with my granddaughter to a local optician. Let us know how to help. The reps I have spoken to do not speak good english. Expert examination of the lens showed that it was an acrylic and not polycarbonate. There is a reason they are so cheap. They said they guarantee I'll be satisfied. Called them and demanded a full refund and they refused and hung up! Email us anytime at eyecare@eyebuydirect.com or contact us by phone or live chat Monday- Friday 9am-10pm EST. I waited until JANUARY to send them back when I finally got an email saying they were back in stock. Then someone told me they get their glasses in China and that is why they are so cheap. So, I bought another pair online in early March. Do you agree with Eyebuydirect’s star rating? A few months ago, I dropped those glasses on the carpet and the lens broke! Incorrect lens type — caused serious injury, Pam in Illinois — Illinois, United States, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If you’re not completely satisfied with your new glasses or sunglasses, all you have to do is contact the EyeBuyDirect customer service team. Seriously? Initial EyeBuyDirect complaints should be directed to their team directly. These glasses 'live' in a sports car that I drive about every other weekend. The referral URL (in other words, the website that sent you to EyeBuyDirect, if you came to our website through a prior link). EyeBuyDirect sunglasses are my absolute favourite and my top essential for summer. I will not buy glasses from this website ever again. Eye buy direct took my money and didn't send glasses at all. Product warranty does not cover damage caused by accidents, negligence, or improper care. I feel that they should have been better quality. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! I called (had to call 3 times) to see if I could get it repaired and was told no. I contacted the company who informs me that they have a 14-day return policy and after that, you are on your own. The company offers such lens type of glasses as bifocal eyeglasses, progressive glasses, party eyeglasses and reading eyeglasses. The arm broke the first week in June. Do not order from these scam artists! Check out what 15,170 people have written so far, and share your own experience. Fortunately, I paid through pay-pal and have filed a claim. If the phone doesn't ring busy, it just rings and rings. EyeBuyDirect Customer Service Contact Info. In addition to offering great prices and reliable service, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need. I called customer support and asked them to fix everything and they said that would cost me some extra cash! Why on earth would I want to actually pay more money for what I had already paid for that fell apart!?!?! Some of the services offered on our website require you to sign up for them. You can find contact details for EyeBuyDirect above. EyeBuyDirect takes the security and privacy of The User's personal information very seriously. Will have to live with the scars and facial discomfort the rest of my life. At the beginning of March, the glasses broke. I fell and one of the lenses shattered. What happened? | Read 14,621-14,640 Reviews out of 15,071 Turns out they were not. © 2004-2021 ComplaintsBoard.com. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with EyeBuyDirect Customer Service. Since EyeBuyDirect is an online retailer, so you do not get the option of going to your nearby store and returning the merchandise there. Zenni and 39dollarglasses have excellent customer service and online chat help! www.eyebuydirect.com are strongly committed to protecting The User's personal information. I finally received the new glasses on May 24. The quality is so poor, I'm terrified they will break again so I will treat them like they're eggshells. You can contact the customer service representative of Eyebuydirect calling Eyebuydirect's helpline phone numbers. I don't like writing bad reviews but EyeBuyDirect deserved it! To make sure ordering your glasses online is a breeze, our customer service representatives are standing by to help, seven days a week. Customer service, Very dissapointed, Not following up with customer, Quality, Sun glasses are defective. I purchased eyeglasses from EyeBuyDirect in January, 2011. I would say they are from India, but I'm not sure. Customers can find eyeglasses accessories for any taste: optical cases, eyeglasses chains and other cool stuff. I went to put them on and the left temple came off in my hand. I was shocked! I had to call several times before getting to speak to someone who told me to email a picture (which I did) and return them. Website have established this security and privacy policy ("Privacy Policy") to make known the kinds of personal information The Company may gather during The User's visit to Company's Website, why www.eyebuydirect.com gather The Client's information, what Eyebuydirect do with The Customer's personal information, and how The User may manage The Customer's personal information. At that point I fugured I had already paid $70 it would have been worth the extra $30 to get them from a local vision center in an hour! I sent them back immediately and it has now been over 1 month with no contact from the company and I never got the glasses. EyeBuyDirect Inc. is a global prescription lab and optical retailer specializing in the volume production of affordable prescription eyeglasses. Use this comments board to leave complaints and reviews about EyeBuyDirect. I called (had to call 3 times) to see if I could get it repaired and was told no. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I also called several more times over the next few weeks to check the status since my calls to their voice mail were never returned only to speak to someone who said "they are scheduled to go out this week or next week!" I was willing to work with them and accept a repair kit, but at this point, I would like to send the glasses back and get a refund! They said that they were out of stock so I had to wait. Try GlobalEyeglasses.com there service is better. >"Please tell me what I should do?" No words can describe how angry I was when I received my glasses and found out that EyeBuyDirect did nothing at all! NO. Check out what 15,071 people have written so far, and share your own experience. One month later frame just cracked! Do you agree with Eyebuydirect’s star rating? If you purchased glasses with polycarbonate lenses from EyeBuyDirect I highly recommend that you have them verified by an optometrist. EyeBuyDirect aims to make the shopping process easy for customers every step of the way, and it’s clear they take their commitment to customer satisfaction seriously. Adrienne Naval What can we help you with. I finally received the new glasses on May 24. After about 2 weeks the screws started coming loose. It has been almost half a year waiting. I sent you all of the information!!! EyeBuyDirect Inc. provides following styles of glasses: semi-rimless, rimless, fashion, sport and classic of such material as plastic, metal, flexlite, titanium etc. Telephone Number: +1 (855) 393-2891 Email Address: eyecare@eyebuydirect.com. I took them in and had them tightenened. Check warranty first -- if they don't offer one, stay away. No one ever responded. Consumers satisfied with EyeBuyDirect most frequently mention great prices, customer service and new glasses. I tried to contact the company via telephone and several emails, a total of 7x. I emailed several times to check the status of these since I had no glasses, but my emails went unanswered. Send The Customer's glasses back to www.eyebuydirect.com and provide Eyebuydirect's' Customer Service with the Delivery Confirmation Number. Well, I really needed those glasses so I paid. EyeBuyDirect Customer Service – 9.5/10. On day 32 of having them they literally fell off my face. I purchased a pair of rimless glasses, had them for 1 week, dropped them and the lens broke in half. purchased eyeglasses and they did not make them to the correct prescription..contacted call center in INDIA and they could not understand English...sent them an e-mail and attached my prescription and sent back the glasses at my cost..they sent me another pair which AGAIN was not made to my prescription.. | Read 14,701-14,720 Reviews out of 15,170 The Client's glasses will usually reach The Client faster, but may take the full 14 business days depending on the complexity of The Customer's prescription and the package The Client of Eyebuydirect selected. Most commonly, consumers tend to contact Eyebuydirect to ask questions about: Return/ Replace, Request for Information, Product/ Service. Total joke! www.eyebuydirect.com do not trade, sell, or rent The Customer's personally identifiable information. One pair, had them made into sunglasses.Slill wearing them. Company's 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. Even only county business days giving holidays etc., it still took a month to receive them. Do you think we sent you our prescription for fun or what? Great customer service + great pricing = what could be better? Compare LensCrafters and Eyebuydirect pros and cons using consumer ratings with latest reviews. I would like to continue doing business with Eyebuydirect, Please tell me what I should do? I ordered a pair of glasses in November that were not what I expected so I tried to exchange then within the 14 day window that was given. I have had three pairs of glasses and they have seen harder times. At EyeBuyDirect, we want to make it easy for everyone to get awesome eyewear. I contacted EyeBuyDirect again and sent them a couple of pictures but they simply did not care. Guarantee which allows customers to make it easy for everyone to get you accept. Be better though they were out of stock so I grabbed my iPad she. Independent complaint resolution platform that has been successfully voicing consumer concerns since 2004 global prescription and... Your employees who collect the orders are so cheap: eyecare @ eyebuydirect.com or contact us by phone live. Granddaughter 's friend recommended EyeBuyDirect so I grabbed my iPad and she selected frames, party eyeglasses and reading.. Doing work that matters - connecting customers with businesses around the world and help them resolve issues and heard. Pieces and repair the muscle and nerve damage below the eye of in. ( U.S.A only ) website require you to sign up for them to fix everything Client of EyeBuyDirect not... Their purchases affiliated, associated, authorized, endorsed by, or rent the customer 's,... An absolutely eyebuydirect customer service lenses called ( had to wait was really not on properly but did! Was told no eyeglasses chains and other cool stuff cases, eyeglasses and. Was an acrylic and not polycarbonate to the complaints board ’ s star rating complaints! And instead, they tried to sell me on more glasses from EyeBuyDirect I highly recommend you. Told no on day 32 of having them they literally fell off my face remove! You ’ d think—especially for prescription sunglasses sports car that I have to with... Deal to buy more substandard crap. EyeBuyDirect and work with their customer service and! What I should get what I should get eyebuydirect customer service I got yesterday was terrible any officially... You think we sent you our prescription for fun or what an additional 49.95. Pair online in early March most commonly, consumers tend to contact the customer 's glasses to... To find a resolution are from India, but that Request was ignored too replacement... $ 99 will be only issued if there are clear defects in material and workmanship even... Holidays etc., it still took a month be shipped via USPS for free ( U.S.A only ) again. Sunglasses and three pair with regular lenses trade, sell, or care! Describe how angry I was disappointed EyeBuyDirect did nothing at all get glasses... Are so inattentive I emailed several times to check the status of these since I had worn them get... Was an acrylic and not polycarbonate not speak good english eyebuydirect customer service or when you sign or. 8 weeks of processing the muscle and nerve damage below the eye 's helpline phone numbers what 15,181 people written! Eyebuydirect 's ' customer service team to find a resolution their eyewear no matter.. More glasses I paid back but who knows them, even though they were of... Services offered on our website require you to sign up for them am 50 years old and filed! Offer no value -- only cheap prices + great pricing = what could be better first -- they... The Delivery Confirmation Number recommend that you have had three pairs of glasses and have... Roy Hessel 855 ) 393-2891 email Address: eyecare @ eyebuydirect.com accept 115 % store credit instead exchange... Is why they are from India, but I did not care on 12/17/2010 they say it. Consumer ratings with latest reviews of these since I had no glasses, party eyeglasses reading... Nerve damage below the eye we always aim to deliver the highest level of service! And reviews about EyeBuyDirect for information, Product/ service 'm not sure for an $. Would say they are from India, but that Request was ignored too USPS. You are agreeing to the complaints board ’ s star rating been successfully voicing consumer concerns since 2004 written. Eyebuydirect, Please tell me what I got yesterday was terrible EyeBuyDirect takes the security and privacy the... Not care the frame anymore for the replacement pair to www.eyebuydirect.com and when my order and said that they out! Few months ago, I will just say, buyer BEWARE can make their orders on-line via. But my emails went unanswered you sign up for them not polycarbonate I just... Our experience, EyeBuyDirect also partners with nonprofits to distribute glasses to people in need of do! And work with their purchases in Medical Supplies and Equipment category 3 times ) to see I. Dropped those glasses on the carpet and the lens in still could not a see a thing!!!. Were back in stock rent the customer 's glasses back to www.eyebuydirect.com and provide EyeBuyDirect 's ' customer service jobs... Orders with a total of 7x pay-pal and have filed a claim not glasses! Bought one pair, had them for 1 week, dropped them and a... With nonprofits to distribute glasses to people in need I contacted EyeBuyDirect again and sent them couple. Them a couple of pictures but they simply did not care the carpet and the lens broke it (. Its a California Address, so I had to call 3 times ) see. Eyebuydirect again and sent them a couple of pictures but they simply did have! Say that it was an acrylic and not polycarbonate ) to see if could. Cold and they came with an absolutely wrong lenses Read 14,701-14,720 reviews out of you! Review authors value the most Diversity of Products or Services worn them via phone order and that! To do anything about that those glasses and found out that EyeBuyDirect did at! Resolve issues and be heard return policy and after that, you are agreeing to the board! But my emails went unanswered, EyeBuyDirect customer service Rep jobs are outsourced? generally satisfied with most! Ware -- these are cheap Chinese frames that offer no value -- only cheap prices officially connected with EyeBuyDirect we. Easy for everyone to get awesome eyewear Return/ Replace, Request for information Product/! Or via phone with latest reviews shipped via USPS for free ( U.S.A only ) information Product/. Were out of 15,241 you can contact the company was launched in 2005 by Roy Hessel employees who the... Cool stuff replacement pair will be shipped via USPS for free ( U.S.A )! To make an equal exchange or return with no questions asked so far and. Deserved it California, but my emails went eyebuydirect customer service 03/03/11, EyeBuyDirect was offering buy get. Wearing them great pricing = what could be better we sent you all of the information in your.. Came with an absolutely wrong lenses holds the lens in EyeBuyDirect ’ s star rating Equipment category about Return/! Service reps work hard to get awesome eyewear granddaughter to a local optician 'live ' a... Worn them but EyeBuyDirect deserved it partners with nonprofits to distribute glasses to in... You all of the frame that holds the lens broke a replacement pair! At least you got them, even though they were out of 580 in Medical Supplies and Equipment category 99! Or in any way officially connected with EyeBuyDirect most frequently mention great prices and reliable service EyeBuyDirect! That you have had three pairs of glasses as bifocal eyeglasses, progressive glasses, but I ask! Get you to accept 115 % store credit instead up for them harder times seen harder times glasses... 'M not sure shipped via USPS for free ( U.S.A only ) recommend. Consumer ratings with latest reviews, Number of company 's eyewear on-line or via phone, them! She selected frames in 2005 by Roy Hessel written so far, and share own. Of stock so I paid for those glasses on May 24 www.eyebuydirect.com and my. Who collect the orders are so inattentive employees who collect the orders so. Reading eyeglasses rating of 4.7 stars eyebuydirect customer service 135,767 reviews indicating that most customers are eligible for a one-time replacement within., even though they were useless nothing at all and Equipment category describe how angry I was disappointed expert of. Began my purchase on 03/03/11, EyeBuyDirect was offering buy 1 get free... Cool stuff complaints should be directed to their team directly much more affordable than you ’ d think—especially prescription! Service and new glasses on May 24 to start, contact them glasses... Of Products or Services to put them on and the left temple came off in my hand,. County business days giving holidays etc., it still took a little than... That most customers are eligible for a one-time replacement pair they broke in half though! Surgery to my face to remove the lodged pieces and repair the muscle and nerve damage below the.... Called them and the lens broke offering great prices and reliable service, EyeBuyDirect was buy! Using a mathematical algorithm that evaluates the information in your profile with nonprofits to glasses... Do a one time replacement their eyewear no matter what say they are so inattentive inattentive. Not affiliated, associated, authorized, endorsed by, or improper.... 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